Return & Refund Policy
Last Updated: April 2026
This Return & Refund Policy outlines the conditions under which customers may request returns, exchanges, or refunds for purchases made from Briansw, operated by Briansw LLC. By placing an order on https://briansw.com, you agree to the terms described below.
Our goal is to ensure a fair, transparent, and customer-focused process for returns and refunds, while maintaining operational efficiency across our product categories, including polos, t-shirts, and outerwear.
1. Return Eligibility
Customers may request a return within 30 days from the date of delivery. To be eligible, items should meet the following general conditions:
- Items are unused, unworn, and in original condition
- Items are returned in original packaging where reasonably possible
- Proof of purchase (order confirmation or receipt) is provided
We may review each return request individually to determine eligibility based on the information provided.
2. Items Not Eligible for Return
Certain items may not be eligible for return under specific circumstances, including but not limited to:
- Items showing signs of use, wear, or damage not related to shipping
- Items returned beyond the stated return period
- Products missing essential components or packaging
Eligibility determinations are made based on inspection and internal guidelines.
3. Return Process
To initiate a return, please follow the steps below:
- Contact our support team at support@briansw.com
- Provide your order number and reason for return
- Include photos if the item is damaged, defective, or incorrect
- Wait for return instructions and confirmation from our team
- Ship the item according to the provided instructions
Returns sent without prior authorization may not be accepted or processed.
4. Return Costs
Briansw offers a no fees and no taxes return policy under standard return conditions:
- No return shipping fees are charged to customers
- No restocking fees apply
- No additional taxes or hidden charges are deducted from refunds
This policy reflects our commitment to providing a straightforward and customer-friendly return experience.
5. Refund Processing
Once a returned item is received and inspected, we may process the refund accordingly. Refunds are generally issued to the original payment method.
| Refund Stage | Estimated Time |
|---|---|
| Inspection & Approval | 1 – 3 Business Days |
| Refund Processing | 5 – 10 Business Days |
Processing times may vary depending on payment providers and financial institutions.
6. Exchanges
At this time, we may not offer direct exchanges. Customers who wish to receive a different size or item are encouraged to place a new order after completing the return process.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us promptly with supporting details. We will review the issue and provide appropriate assistance, which may include replacement or refund options.
Resolution outcomes may vary depending on the specific circumstances of each case.
8. Non-Delivery or Lost Packages
If your order has not been delivered within the expected timeframe, please contact our support team. We will coordinate with the shipping carrier to investigate the issue.
Refunds or replacements related to delivery issues may depend on the results of the carrier investigation.
9. Important Notes
- Refunds are issued only after returned items are received and reviewed
- Original shipping costs may not be refundable unless required by applicable law
- All timelines are estimates and may vary
10. Customer Support
For assistance with returns or refunds, please contact us:
| Contact Detail | Information |
|---|---|
| Store Name | Briansw |
| Company | Briansw LLC |
| support@briansw.com | |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM (EST) |
11. Policy Updates
This Return & Refund Policy may be updated from time to time to reflect operational or legal changes. Updates will be posted on this page with the revised date.
Customers are encouraged to review this policy periodically.
